1 ICU

1 ICU
1 Hati 1 Fikiran 1 Tindakan.

Client's Charter

Client's Charter
Janji ICU JPM.

Staff Directory

Staff Directory
Maklumat Pegawai.

Tender / Quotation

Tender / Quotation
Muat Turun Borang.

ICU JPM CLIENT'S CHARTER

ICU JPM will provide excellent service, quality, and integrity in governance best practices to effectively based on the following Charter:


MAIN CORE BUSINESS
1.
To produce the Five-Year Development Plan Project performance report to the Ministry within three (3) days upon request.
2.
To produce program/projects outcome evaluation report within three (3) months upon agreement to the term of reference.
3.
To provide feedback for the programs/projects outcome evaluation within three days (3) after receiving the agencies application.
4.
To provide initial feedback on the advisory application, consultation and technical support related to the management of development projects within three (3) days after receiving the application.
5.
To provide Cabinet Memorandum review to the Ministry within 10 days from the notice's receipt date.
6.
To provide answer within three (3) days for the project application received through eKhas.
7.
To generate list of Poor/Hardcore Poor Head of Household profiles from eKasih within two (2) days after all requirements has been clarified and finalized.
SUPPORT SERVICES
8.
To response within three (3) days on request to hold SPP II training.
9.
To provide initial response within two (2) days for the application/complaints of ICT services received through ICU JPM Call Centre.
10.
To response within three (3) days to all public enquiry/complaints.

If for some reason ICU JPM could not meet their obligations within the time promised, we will immediately give assurance to the customer to implement the responsibilities in the agreed time”


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